Customer Service

Since our founding in 1955, Hansen/Balk has adhered to an enduring commitment to our customers. Our organization does not rely on automated phone lines or auto-response emails. When you contact Hansen/Balk for a quote or an update on your project, there will be live human being on the other end of the phone or email.

We expect the unexpected requests, rush orders and other special circumstances that arise in this industry. And we are committed to doing everything possible to fulfill those orders no matter how unlikely they may seem. We make every effort to issue same-day quotes and offer active technical support services backed by more than 60 years of metallurgy experience.

Since 1955, we have built our business on a simple philosophy: Take care of the customer!

Hansen/Balk welcomes the opportunity to demonstrate to you the customer service that has so greatly contributed to our success over the years.

For more information about our services, contact us or request a quote.